Refund & Cancellation Policy

Last updated: 12 August 2026

This policy covers cancelling a Flotto subscription and when refunds are given. It forms part of our Terms of Service.

1. Payments and merchant of record

Payments are processed by Paddle, which acts as merchant of record. Charges appear on your statement as Paddle rather than Flotto, and refunds are returned by Paddle to the original payment method. Your purchase is also subject to Paddle’s buyer terms.

2. Free trial

Plans start with a 7-day trial. If you cancel before it ends, no charge is made. If you do not cancel, the plan you selected begins and the applicable fee becomes payable. We notify you by email before the first charge.

3. Cancellation

Cancel at any time, without giving a reason, from Settings → Billing → Manage. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. Nothing is charged afterwards.

4. Effect of cancellation

• Published pages stop serving and tracked links stop resolving.
• Any connected custom domain is released. You can reconnect it later, but you will need to add the DNS records again.
• You should export your leads beforehand. Export is available at any time from the Leads page.

5. Refunds

We refund in full where:

• you were charged after cancelling;
• you were charged twice for the same period; or
• something was broken, prevented you using the Service, and we could not fix it.

Outside those cases we do not normally refund a period already used, and part-months are not pro-rated. Requests that fall outside them are considered individually, and we may issue a full or partial refund at our discretion. Refunds are not given where an account is closed for breaching the acceptable use section of the Terms.

6. Your statutory rights

Consumers in the UK and EU have 14 days to cancel a digital services purchase; where the service has already started at your request, a proportionate deduction may apply. Consumers in India keep their rights under the Consumer Protection Act, 2019. Nothing here limits rights you have by law.

7. How to request a refund

Email hello@flotto.co from the address registered to the account, stating the reason for the request and the approximate date of the charge. We reply within three working days and aim to determine the request within ten. Once approved, funds typically reach the original payment method within five to ten working days, depending on the issuing bank.

8. Contact

Flotto — hello@flotto.co